Refund / Cancellation Policy


Thank you for registering in Excel PTE.


Subscription and Mock Test

We offer free VIP Subscription and 1 Full Scored Mock Test for users to get comfortable and familiar with the AI rating system before purchasing a subscription.

Your Information

If you wish to place an order for items available on the Service, you may be asked to provide certain order-related information, including, without limitation, your name, email address, telephone number, credit card number, order expiration date. Your credit card, billing address and shipping information.

You represent and warrant that: (i) you are authorized to use any credit or debit card or other payment in connection with any order; and that (ii) the information you provide to us is true, correct and complete.

By providing such information, you authorize us to transfer the information to third parties processing your payment to facilitate the fulfillment of your order.

Order Cancellation

We don’t cancel the order after buying the product.

Order Refund

All payments are non-refundable.

Prices Policy

The Company reserves the right to change its prices at any time prior to accepting an Order.


A one-time fee is charged for all products purchased. You can pay using payment methods available on Excel PTE website, we will not be responsible for any delay or non-delivery of your order.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.

To the extent permitted by the applicable law, payments are non-refundable, and we do not provide refunds or credits for any partial membership periods or unused Excel PTE content.

User Accounts

When You create an account with Us, you must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for protecting the password you use for the Service and for all actions related to your password, whether your password is on our Service or on a third-party social media service.

Under no circumstances may you share or sell your account to any person or party. You must notify us immediately if you become aware of any breach of security or unauthorized use of your account. You may not use the name of another person or entity as a username or a name that is not legally available for use, a name or trademark for which you do not own the rights.

Modification and termination of service

Our service is being updated all the time. Therefore, we can change our service according to different situations.

We may temporarily or permanently close , or no longer provide full or part of our service, under these situations included but not limited to:

  • You have violated our agreement;
  • You have shared your account with other people, or we have sufficient evidence to believe that there are multiple people using your account;
  • We reserve right to delete your account when your action is illegal;
  • We reserve right to delete your account when you haven't used your account for a long time;
  • The service we provide you is no more commercially available;
  • There is abusive conduct during your use of our service.