At Excel PTE ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines the practices regarding the collection, use, and safeguarding of your personal information when you access our website, mobile application, and our services, including online training and subscriptions for Pearson Test of English (PTE) preparation.
Information We Collect
Personal Data
To provide our services, we may request personally identifiable information, such as:
- Email address
- First and last name
- Phone number
- Usage Data
- Country
Usage Data
Usage Data is collected automatically and may include:
- Your device’s Internet Protocol (IP) address
- Browser type and version
- Pages visited on our Service, along with time, date, and duration
- Unique device identifiers and diagnostic data
When accessing the Service through a mobile device, additional details may be collected, including:
- Mobile device type and unique ID
- Operating system and browser type
- Mobile device IP address
- Diagnostic information
Information Collected While Using the Application
With your explicit consent, we may collect:
- Location data
- Photos, videos, or content from your device’s camera and photo library
This information is used to improve and enhance the functionality of our Service. You can enable or disable these permissions through your device settings.
How We Use Your Information
We use the information we collect to:
- Provide, manage, and deliver our training programs and subscriptions
- Enhance and personalize your learning experience
- Process payments and manage subscriptions
- Communicate updates, promotions, and service-related notifications
- Improve the performance and functionality of our website and mobile application
- Showcase community engagement through comments or testimonials
Payments
All goods and services require a one-time payment. Accepted payment methods include Visa, MasterCard, American Express, and online platforms such as PayPal, Klarna, Afterpay and others. Payment cards are subject to validation and authorization by the issuing institution. We are not responsible for delays or non-delivery if authorization is not obtained.
In-app Purchases
Our Application may offer In-app Purchases for products, services, or subscriptions. These:
- Cannot be refunded or cancelled after completion
- Are non-transferable and cannot be redeemed for cash
- Process payments and manage subscriptions
Billing and transaction processes for In-app Purchases are managed by the Application Store (e.g., Apple or Google Play). Any payment-related issues must be resolved directly with the respective store.
User Accounts
To create an account, you must provide accurate, complete, and up-to-date information. Failure to do so may result in the termination of your account. You are responsible for maintaining the confidentiality of your password and account activity. Sharing or selling accounts is strictly prohibited. Notify us immediately of any unauthorized access or security breaches.
Changes and Termination of Service
We may update or terminate services under the following conditions:
- Violation of our Terms and Conditions
- Unauthorized account sharing or suspected misuse
- Engagement in illegal activities
- Extended account inactivity
- Commercial unavailability of the Service
- Abusive behavior towards the Service or its users
Content
Your Right to Post Content
Our Service allows you to post content, for which you remain fully responsible. By posting, you grant us the right to use, modify, display, and distribute the content.
Content Restrictions
The Company is not responsible for the content posted by users. You expressly understand and agree that you are solely responsible for the content and all activity that occurs under your account, whether performed by you or others using your account.
You may not transmit any content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene, or otherwise objectionable. Examples of objectionable content include but are not limited to
- Content that is unlawful or promotes unlawful activity
- Defamatory, discriminatory, or mean-spirited content, including references to religion, race, sexual orientation, gender, or other targeted groups
- Spam, unauthorized advertising, or gambling content
- Content containing viruses, malware, or harmful software
- Content infringing on proprietary rights, including copyright, trademarks, or patents
- Impersonating any individual or entity, including the Company and its representatives
- Content violating the privacy of others
- False or misleading information
The Company reserves the right, but not the obligation, to determine whether content complies with these terms and may refuse or remove such content. The Company further reserves the right to edit or format content and to limit or revoke access to the Service if objectionable content is posted. Using the Service is at your own risk, and the Company is not liable for any offensive, indecent, or incorrect content you may encounter.
Content Backups
While regular backups of content are performed, the Company does not guarantee there will be no loss or corruption of data. Corrupt or invalid backup points may occur due to issues like content changes during backup.
The Company will attempt to troubleshoot known backup issues but is not liable for any failure to restore content to a usable state. Users are encouraged to maintain independent backups of their content.
Copyright Policy
Intellectual Property Infringement
We respect intellectual property rights. It is our policy to respond to claims of copyright or intellectual property infringement. If you believe content on the Service infringes your rights, please submit a notice to our copyright agent at info@excelpte.com and support@excelpte.com with a detailed description of the alleged infringement.
You may be held accountable for damages, including costs and attorneys' fees, for misrepresenting infringement claims.
Your Right to Post Content
Our Service allows you to post content, for which you remain fully responsible. By posting, you grant us the right to use, modify, display, and distribute the content.
Content Restrictions
You must not post content that:
- Promotes illegal activities
- Is discriminatory, offensive, or defamatory
- Contains spam, malware, or infringes on intellectual property rights
- Impersonates others or violates privacy
We reserve the right to remove content violating these guidelines and to limit or revoke access to the Service if necessary.
Content Backups
Although regular backups are performed, we cannot guarantee data integrity. We encourage users to maintain independent backups of their content.
Order Refund
As allowed by law, payments are final and non-refundable. We do not provide refunds for unused subscription periods or any unused Excel PTE content.
Prices Policy
We reserve the right to modify prices at any time prior to accepting an order. Adjustments may also occur after acceptance due to unforeseen circumstances, such as increased costs, changes in government regulations. Users will have the option to cancel their order if such changes are made.
Law Enforcement and Legal Requirements
We may disclose Personal Data when required to:
- Comply with legal obligations
- Protect our rights or investigate suspected violations
- Safeguard the safety of users and the public
- Defend against legal claims
Security of Your Personal Data
We use commercially acceptable measures to safeguard your Personal Data. However, no method of transmission over the Internet or electronic storage is entirely secure. Users are advised to exercise caution.
Data Sharing
We do not sell your personal information. Data may be shared with trusted partners for purposes such as payment processing or legal compliance.
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Request account deletion
- Opt-out of marketing communications
For inquiries or to exercise your rights, contact us atinfo@excelpte.com and support@excelpte.com
Retention of Data
We retain personal data only as long as necessary to provide our services, fulfill legal obligations, or resolve disputes.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for their content or privacy practices and recommend reviewing their policies.
Changes to These Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice before the new terms take effect. The determination of what constitutes a material change is at our sole discretion.
By continuing to access or use our Service after the revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Changes to this Privacy Policy
This Privacy Policy may be updated periodically. We will notify you of significant changes through email or a prominent notice on our Service. Continued use of the Service after updates indicates acceptance of the revised policy.
Disputes Resolution
If you have any concerns or disputes regarding the Service, you agree to first attempt to resolve the matter informally by contacting the Company.
Contact Us
For questions or concerns:
- Email: info@excelpte.com
- Website: www.excelpte.com
Thank you for choosing Excel PTE for your PTE preparation!
